FAQ'S

If you are relocating, renovating or reorganizing we have personal storage units available so you can easily store furniture, outdoor toys (bikes, snowboards, kayaks, etc) or seasonal lawn and garden equipment.

We offer three sizes of storage units to fit your needs:

• 10'x10' (100 sq. ft.) – You can fit approximately a 1-bedroom apartment furnishings, appliances, and personal belongings.
• 10'x15' (150 sq. ft.) – You can fit approximately up to 2-bedroom small family home or apartment furnishings, appliances, and personal belongings.
• 10'x20' (200 sq. ft.) – You can fit approximately up to a 3-bedroom family home or apartment furnishings, appliances, and personal belongings.

This is more common than you might think! Simply contact the office and we will check availability of other unit sizes at the facility. If the size you need is available, we will be happy to assist you with the transition.

No. We do not offer climate-controlled storage units at Greensferry Storage.

You can access your storage unit 24 hours per day, 7 days a week, 365 days per year, except in cases of severe snow or ice. If you need additional assistance, feel free to contact us and we will be happy to help.

No. For safety reasons, we do not install electrical outlets in our storage units.

No. We do not offer outdoor parking spots for RV, travel trailer, boat, utility trailer, or personal vehicle storage.

We take the security of your belongings seriously. Our facility includes:

• Perimeter alarms
• 24-hour video surveillance monitoring
• Perimeter fencing and well-lit areas

Please refer to your lease agreement for the full list of prohibited items. Common restrictions include — but are not limited to:

• No food or drinks of any kind!
• No, fireworks, propane tanks, or chemicals
• No painting, welding, or vehicle maintenance/repairs inside units
• No explosive, flammable, odorous, hazardous, corrosive, or perishable items

If you are unsure whether an item is permitted, please contact the office before storing it.

Renting is simple! You can select and reserve your unit online or give us a call. Units are rented on a month-to-month basis with no deposit required. Payment can be made online, over the phone, or in person.

No long-term commitment required. All rentals are month-to-month, giving you the flexibility to stay as long — or as short — as you need.

We provide a heavy-duty disc type lock, FREE with all new rentals.

We are sorry to see you go! When you are ready to vacate, please follow these steps:

• We ask that you contact us about moving-out before the 1st of the month. We do not pro-rate or refund rents paid on or after the 1st of the month.
• Remove all items from your unit
• Remove any trash and place in our dumpster or haul away with you
• Remove your lock from the unit
• Notify us when you are fully moved out
• We will inspect the unit and process your final move-out.
• You will receive a confirmation move-out e-mail.
• Please note: Rent is NOT pro-rated. Units are billed on a full month-to-month basis. We hope to serve you again in the future!

Simply login to your account to make changes. Or, you can give us a call, send us an email or text us and we will update your information promptly.

Yes! We can set up automatic payments using a credit card or directly from your bank account. Automatic payments are strongly encouraged to avoid any interruption to your access.

Payments can be made online, over the phone, or in person. We accept the following payment methods:

• Debit card
• Credit card — Visa, MasterCard, Discover, or American Express
• Bank transfer (ACH)
• Cash or Check

Setting up automatic payments is preferred to ensure your rent is never missed.

Your monthly rent is always due on the 1st of each month. Please be aware of the following late payment policy:

• After 10 days late, you will be charged a late fee as indicated on our common fees schedule.
• After 30 days late, you will be charged a late fee as indicated on our common fees schedule AND your unit will be over-locked.
• Further delinquency actions will follow Missouri Statute 415

We highly recommend that all stored belongings are covered by insurance. Whether through your homeowner's policy, renter's insurance, or a dedicated storage protection plan, having coverage gives you peace of mind in the event of unexpected damage or loss. Please contact us if you have questions about coverage options.

• $8.95 per month - Up to $1,000 in personal property damage
• $11.95 per month - Up to $5,000 in personal property damage
• $21.95 per month - Up to $10,000 in personal property damage
• Over $10,000, Your insurance provider should be able to provide options. It is possible that your homeowner's or renter's insurance policy already covers your belongings. Discuss this with your agent.

The amount of coverage you need depends on what you will be storing in the unit. One way to estimate the value of what you will be storing is the cost of replacing something if it becomes damaged.

We are ready to assist you in any way, including cancelling your property protection policy (if it was purchased through us). If your insurance was through your personal insurance provider, please contact them directly.

Keeping in mind that no storage facility is 100% pest-free, here are our top tips to reduce risk:

• NEVER store food or drinks inside your unit
• Pack items in plastic totes with airtight lids rather than cardboard boxes
• Keep items raised a couple of inches off the ground
• Cover mattresses and upholstered furniture
• Use natural pest deterrents
• Use FRESH CAB Rodent Repellent (available on Amazon)
• Place cedar blocks in a bowl on a shelf — cedar is a natural deterrent
• Apply a few drops of lavender or peppermint essential oil on cotton balls and place around the unit
• Tuck lavender dryer sheets among your stored items — the strong scent repels mice
• Visit your storage unit regularly